Wednesday, 1 February 2012

Awh. Nice Spotify!

I write a lot of "strongly worded emails". It seems to be becoming a hobby. I am one of those annoying people that customer services hate, that complain about the wording on the package. It is mainly out of boredom. The only example that has ever made it onto the blog is the whole Bloomex affair.

Last week I was annoyed that the council summoned me to court over council tax payments. It's more annoying that I didn't see any reminders. It's not an issue, I paid it, it just cost me an extra £62 that I could have done without paying. Needless to say, it put me in a mood.

When I got to work I put my laptop on so I could listen to music and put me in a better mood. I use Spotify. It's awesome. Apart from this one time... it had deleted all my songs. I cracked my fingers, ready for a "strongly worded email".

After saying a few things that annoy me (the songs redownloading, the mobile app sometimes crashing) I ended it with saying that I was sending it mainly because I was having a bad day.

I had a reply from them the next day... at the end of it, Tom, a guy who everyone would want to be their best friend, wrote:

What a gentleman. I then found this picture attached at the bottom, entitled "Have a great day Andy.jpg":

It did, indeed, put me in a better mood! Especially considering the "strongly worded email" to Groupon the same day had an annoying, default response.


  1. Oh opps reminds me I have one outstanding month to pay before they send me to the stocks ...

  2. That is such a sweet response! I'm quite the fan of thinking up strongly worded emails, but I rarely send them. Maybe I should though...

  3. That's so sweet and creative!